BackBay by Collision ProAssist is a members-only technical support, education, and professional development portal designed by technicians, for technicians. BackBay combines a tailored approach to proactive microlearning with direct access to subject matter experts from OEMs and tool, equipment, and product makers.

When OEM procedures aren’t clear, or leave room for interpretation, BackBay provides procedural clarification by connecting technicians directly with experts who can explain the intent behind the procedure. Instead of guessing what the OEM means, technicians gain a clearer understanding of how a repair should be performed, helping ensure it’s done correctly the first time and reducing costly rework and redos.

In addition, BackBay connects technicians and shops with tool, equipment, and product makers to help them make smarter investments. That access leads to more efficient and effective repairs, better utilization of existing equipment, and a stronger return on investment in the tools that support today’s collision repairs.

BackBay also supports technicians beyond the shop, offering resources that promote long-term success, including financial education, health and wellness, and a support community, because better-supported technicians are happier, more productive technicians.