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Privacy Policy

Collision ProAssist, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy outlines how we collect, use, and protect your information across our website (collisionproassist.com), Discord server (BackBay), and related services.

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1. Information We Collect

We may collect the following personal information:

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  • Contact Information: Name, email address, and phone number when you create an account or sign up for services.

  • Payment Information: Billing details via secure third-party processors (e.g., Wix Payments or Stripe). We do not store your full payment information.

  • Technical Information: IP address, browser type, pages visited, and referring URLs collected through cookies or analytics tools.

  • Service Usage Data: Information about your use of BackBay, including channels visited, interactions, and participation.

  • Employer/Contractor Information: For OEM welding validation, we may collect your employer or supervisor’s details if you opt-in to validation services.

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2. How We Use Your Information

We use your information to:

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  • Provide services and membership access

  • Facilitate one-on-one coaching and evaluations

  • Process payments and manage subscriptions

  • Improve our offerings and customer experience

  • Communicate with you regarding updates, news, or policy changes

  • Share welding validation results (see Section 3)

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3. OEM Welding Validation

By enrolling in our OEM Welding Validation Program, you agree that:

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  • Your results may be shared with relevant OEM partners, employers, I-CAR, or contracting organizations for training credit or compliance purposes.

  • Feedback and coaching notes may be used to improve our services and internal evaluation processes.

 

4. Discord (BackBay) Participation

Our BackBay Discord community is a private, members-only platform. Please note:

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  • Activity in Discord (e.g., questions, messages, uploads) is visible to other members and may be stored for moderation and training purposes.

  • We log user roles, access levels, and activity in accordance with Discord’s Terms of Service.

  • Do not share sensitive personal, financial, or confidential repair data in open channels.

 

5. Sharing and Disclosure

We do not sell your personal information. We may share data with:

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  • Service providers who help operate our business (e.g., Wix, Discord, payment processors)

  • OEMs, product/tool manufacturers, or authorized reps for coaching or validation purposes

  • Legal or government entities as required by law

 

6. Data Security

We use secure platforms to protect your data. While no system is 100% secure, we take reasonable steps to ensure your data stays safe.

 

7. Your Rights and Choices

  • You may request to view, update, or delete your information by contacting us at info@collisionproassist.com.

  • You can unsubscribe from marketing emails at any time.

  • You may leave the Discord community, though no refunds will be issued for unused time.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

9. Contact Us

If you have questions or concerns, contact:
📧 info@collisionproassist.com
🌐 collisionproassist.com

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